Managing crisis before they happen what every executive and manager needs to know about crisis management / [electronic resource] :
Ian I. Mitroff and Gus Anagnos.
- New York : American Management Association, c2001.
- xiii, 172 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Communication in organizations. Crisis management. Strategic planning.