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Timeshare management [electronic resource] : the key issues for hospitality managers / Tammie J. Kaufman, Conrad Lashley, Lisa Ann Schreier.

By: Kaufman, Tammie J, 1969-.
Contributor(s): Lashley, Conrad | Schreier, Lisa Ann | ScienceDirect (Online service).
Series: Hospitality, leisure, and tourism series: Publisher: Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, c2009Description: 1 online resource (xiii, 210 p.) : ill.ISBN: 9780080942636 (electronic bk.); 0080942636 (electronic bk.).Subject(s): Hospitality industry -- Management | Timesharing (Real estate) | Resorts -- ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Timeshare management.DDC classification: 647.94/068 Online resources: An electronic book accessible through the World Wide Web; click for information
Contents:
Vacation ownership resort development: an overview -- The vacation owner -- The community -- Marketing vacation ownership resorts -- The 12-step sales process: part 1 -- The 12-step sales process: part 2 -- Points vs. weeks -- The role of exchange company -- Financing in the timeshare industry -- Managing service quality in timeshare operations -- Human resources in timeshare operations -- Condominium hotels -- Vacation ownership expansion.
Item type Current location Call number Status Notes Date due Barcode
Main Collection Taylor's Library - Perpetual(TU)
647.94/068 (Browse shelf) e-book SHTEx,70002,03,CL,PPT

Includes bibliographical references (p. 197-201) and index.

Vacation ownership resort development: an overview -- The vacation owner -- The community -- Marketing vacation ownership resorts -- The 12-step sales process: part 1 -- The 12-step sales process: part 2 -- Points vs. weeks -- The role of exchange company -- Financing in the timeshare industry -- Managing service quality in timeshare operations -- Human resources in timeshare operations -- Condominium hotels -- Vacation ownership expansion.

Description based on print version record.