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Service magic : the art of amazing your customers / Ron Zemke and Chip Bell.

by Zemke, Ron | Bell, Chip R [(j.a.)].

Publisher: [Chicago] : Dearborn Trade Pub., c2003Availability: Items available for loan: TC External Storage [Call number: 658.812 ZEM] (1).
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

by Laughlin, Sara, 1949- | Wilson, Ray W.

Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: Taylor's Library-TU [Call number: 025.1 LAU 2008] (1).
Customer service training / Maxine Kamin.

by Kamin, Maxine.

Publisher: Alexandria, VA : ASTD, c2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.3124 KAM] (2).
Do the right thing : how dedicated employees create loyal customers and large profits / James F. Parker.

by Parker, James F. (James Francis), 1947-.

Publisher: Upper Saddle River, N.J. : Wharton School Pub., c2008Availability: Items available for loan: Taylor's Library-TU [Call number: 387.70683 PAR] (1).
Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.

by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944-.

Edition: 1st ed.Publisher: Hoboken, N.J. : Wiley, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/12] (1).