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		Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953- \| Clark, Graham, 1949-. Edition: 3rd ed.Publisher: Harlow, England : Financial Times/Prentice Hall, 2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658 JOH 2008] (1). Place hold
		Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- \| Clark, Graham, 1949- \| Shulver, Michael. Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3). Place hold
		Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953- \| Clark, Graham, 1949-. Edition: 2nd ed.Publisher: Harlow, England ; New York : FT/Prentice Hall, 2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH] (3). Place hold

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