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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.

By: Evenson, Renee, 1951-.
Contributor(s): ebrary, Inc.
Publisher: New York : American Management Association, c2012Edition: 1st ed.Description: ix, 214 p. : forms.Subject(s): Customer services -- Management | Executives -- Training of | Time management | Leadership | Communication in managementGenre/Form: Electronic books. DDC classification: 658.3/1245 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Item type Current location Call number Status Date due Barcode
658.3/1245 (Browse shelf) Available

Includes index.

Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.