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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

by Laughlin, Sara, 1949- | Wilson, Ray W.

Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: Taylor's Library-TU [Call number: 025.1 LAU 2008] (1).
Succession planning in the library : developing leaders, managing change / Paula M. Singer with Gail Griffith.

by Singer, Paula M | Griffith, Gail | American Library Association.

Publisher: Chicago : American Library Association, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 025.1 SIN 2010] (1).
Demonstrating results : using outcome measurement in your library / Rhea Joyce Rubin for the Public Library Association.

by Rubin, Rhea Joyce | Public Library Association | American Library Association.

Publisher: Chicago, IL : American Library Association, c2006Availability: Items available for loan: Taylor's Library-TU [Call number: 025.1 RUB 2006] (1).