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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey.

by Reichheld, Frederick F | Markey, Rob | Reichheld, Frederick F. Ultimate question.

Edition: Rev. and expanded ed.Publisher: Boston, Mass. : Harvard Business Review Press, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 REI 2011] (1).
The art of winning commitment [electronic resource] : 10 ways leaders can engage minds, hearts, and spirits / Dick Richards.

by Richards, Dick, 1943- | ebrary, Inc.

Publisher: New York : American Management Association, c2004Other title: 10 ways leaders can engage minds, hearts, and spirits.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.3/14] (1).