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Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors.

by Thyne, Maree | Laws, Eric, 1945-.

Publisher: New York : Haworth Hospitality Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 HOS] (1).
Managing tourism and hospitality services : theory and international applications / edited by Bruce Prideaux, Gianna Moscardo, Eric Laws.

by Prideaux, B. (Bruce) | Moscardo, Gianna | Laws, Eric, 1945-.

Publisher: Wallingford : CABI, c2006Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 MAN 2006] (1).