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Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

by Noe, Francis P, 1939- | Uysal, Muzaffer | Magnini, Vincent P.

Publisher: London; New York : Routledge, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791068 NOE 2010] (1).
Tourism supply chain management / Haiyan Song.

by Song, Haiyan.

Edition: 1st ed.Publisher: London ; New York : Routledge, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 910.687 SON 2012] (1).