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Tourist customer service satisfaction [electronic resource] : an encounter approach / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
by Noe, Francis P, 1939- | Uysal, Muzaffer | Magnini, Vincent P. Publisher: New York : Routledge, 2010Online access: An electronic book accessible through the World Wide Web; Availability: Items available for reference: Taylor's Library-TU
[Call number: 910.688]
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Entrepreneurship in the hospitality, tourism and leisure industries / Alison Morrison, Mike Rimmington, Claire Williams.
by Morrison, Alison J | Rimmington, Mike | Williams, Claire. Publisher: London ; New York : Routledge, Taylor & Francis Group, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4791068 MOR 2011]
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Entrepreneurship in the hospitality, tourism and leisure industries / Alison Morrison, Mike Rimmington, Claire Williams.
by Morrison, Alison J | Rimmington, Mike | Williams, Claire. Publisher: Oxford : Butterworth-Heinemann, c1999Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4791068 MOR]
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Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors.
by Thyne, Maree | Laws, Eric, 1945-. Publisher: New York : Haworth Hospitality Press, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 HOS]
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Competence-based innovation in hospitality and tourism / edited by Harald Pechlaner, Elisa Innerhofer.
by Pechlaner, Harald [editor.] | Innerhofer, Elisa [editor.]. Publisher: London ; New York : Routledge, 2016Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 COM 2016]
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Managing tourism and hospitality services [electronic resource] : theory and international applications / edited by B. Prideaux, G. Moscardo, E. Laws.
by Laws, Eric, 1945- | Moscardo, Gianna | Prideaux, B. (Bruce) | ebrary, Inc. Publisher: Wallingford : CABI, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 647.94068]
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Benchmarking in tourism and hospitality industries [electronic resource] : the selection of benchmarking partners / Karl W. Wöber.
by Wöber, Karl W | ebrary, Inc. Publisher: Oxford, U.K. : CABI Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 338.4/791/068]
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Strategic management for hospitality and tourism / Fevzi Okumus, Levent Altinay, Prakash Chathoth.
by Okumus, Fevzi | Altinay, Levent | Chathoth, Prakash. Publisher: Oxford : Elsevier/Butterworth-Heinemann, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.940684 OKU 2010]
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Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
by Noe, Francis P, 1939- | Uysal, Muzaffer | Magnini, Vincent P. Publisher: London; New York : Routledge, 2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4791068 NOE 2010]
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Tourism supply chain management / Haiyan Song.
by Song, Haiyan. Edition: 1st ed.Publisher: London ; New York : Routledge, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 910.687 SON 2012]
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Responsible hospitality : theory and practice / Rebecca Hawkins and Paulina Bohdanowicz.
by Hawkins, Rebecca | Bohdanowicz, Paulina. Publisher: Woodeaton : Goodfellow, 2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 HAW 2012]
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Managing tourism and hospitality services : theory and international applications / edited by Bruce Prideaux, Gianna Moscardo, Eric Laws.
by Prideaux, B. (Bruce) | Moscardo, Gianna | Laws, Eric, 1945-. Publisher: Wallingford : CABI, c2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 MAN 2006]
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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
by Kandampully, Jay | Mok, Connie | Sparks, Beverley. Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Availability: No items available
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Productivity management in hospitality and tourism / edited by Nick Johns.
by Johns, Nick. Publisher: New York : Cassell, c1996Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 PRO]
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Introduction to hospitality management / Dennis Reynolds, Ph.D., Imran Rahman, Ph.D., Clayton Barrows, Ed.D.
by Reynolds, Dennis E [author.] | Rahman, Imran | Barrows, Clayton W [athor.]. Publisher: Hoboken, NJ : Wiley, [2021]Copyright date: ©2021Availability: Items available for reference: Taylor's Library-TU
[Call number: 647.95068 REY 2021]
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Dimensions of the hospitality industry / Paul R. Dittmer
by Dittmer, Paul. Edition: 3rd ed.Publisher: New York : Wiley, c2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 DIT]
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Management Science Applications in Tourism and Hospitality / Zheng Gu, editor.
by Gu, Zheng, 1947-. Publisher: Binghamton, NY: Haworth Hospitality Press, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4791 MAN]
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The globalization of tourism and hospitality : a strategic perspective / Tim Knowles, Dimitrios Diamantis and Joudallah Bey El-Mourhabi.
by Knowles, Tim | Diamantis, Dimitrios | El-Mourhabi, Joudallah Bey. Edition: 2nd ed.Publisher: London : Thomson, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 KNO]
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Hospitality sales and marketing / James R. Abbey.
by Abbey, James R | American Hotel & Motel Association. Educational Institute. Edition: Fourth editionPublisher: Lansing, MI : Educational Institute, American Hotel & Lodging Association, [2003]Copyright date: ©2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.940688 ABB]
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