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Tourist customer service satisfaction [electronic resource] : an encounter approach / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

by Noe, Francis P, 1939- | Uysal, Muzaffer | Magnini, Vincent P.

Publisher: New York : Routledge, 2010Online access: An electronic book accessible through the World Wide Web; Availability: Items available for reference: Taylor's Library-TU [Call number: 910.688] (1).
Entrepreneurship in the hospitality, tourism and leisure industries / Alison Morrison, Mike Rimmington, Claire Williams.

by Morrison, Alison J | Rimmington, Mike | Williams, Claire.

Publisher: London ; New York : Routledge, Taylor & Francis Group, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791068 MOR 2011] (1).
Entrepreneurship in the hospitality, tourism and leisure industries / Alison Morrison, Mike Rimmington, Claire Williams.

by Morrison, Alison J | Rimmington, Mike | Williams, Claire.

Publisher: Oxford : Butterworth-Heinemann, c1999Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791068 MOR] (1).
Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors.

by Thyne, Maree | Laws, Eric, 1945-.

Publisher: New York : Haworth Hospitality Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 HOS] (1).
Competence-based innovation in hospitality and tourism / edited by Harald Pechlaner, Elisa Innerhofer.

by Pechlaner, Harald [editor.] | Innerhofer, Elisa [editor.].

Publisher: London ; New York : Routledge, 2016Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 COM 2016] (1).
Benchmarking in tourism and hospitality industries [electronic resource] : the selection of benchmarking partners / Karl W. Wöber.

by Wöber, Karl W | ebrary, Inc.

Publisher: Oxford, U.K. : CABI Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 338.4/791/068] (1).
Strategic management for hospitality and tourism / Fevzi Okumus, Levent Altinay, Prakash Chathoth.

by Okumus, Fevzi | Altinay, Levent | Chathoth, Prakash.

Publisher: Oxford : Elsevier/Butterworth-Heinemann, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 647.940684 OKU 2010] (1).
Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

by Noe, Francis P, 1939- | Uysal, Muzaffer | Magnini, Vincent P.

Publisher: London; New York : Routledge, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791068 NOE 2010] (1).
Tourism supply chain management / Haiyan Song.

by Song, Haiyan.

Edition: 1st ed.Publisher: London ; New York : Routledge, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 910.687 SON 2012] (1).
Responsible hospitality : theory and practice / Rebecca Hawkins and Paulina Bohdanowicz.

by Hawkins, Rebecca | Bohdanowicz, Paulina.

Publisher: Woodeaton : Goodfellow, 2012Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 HAW 2012] (1).
Managing tourism and hospitality services : theory and international applications / edited by Bruce Prideaux, Gianna Moscardo, Eric Laws.

by Prideaux, B. (Bruce) | Moscardo, Gianna | Laws, Eric, 1945-.

Publisher: Wallingford : CABI, c2006Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 MAN 2006] (1).
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

by Kandampully, Jay | Mok, Connie | Sparks, Beverley.

Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Availability: No items available
Productivity management in hospitality and tourism / edited by Nick Johns.

by Johns, Nick.

Publisher: New York : Cassell, c1996Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 PRO] (1).
Dimensions of the hospitality industry / Paul R. Dittmer

by Dittmer, Paul.

Edition: 3rd ed.Publisher: New York : Wiley, c2002Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 DIT] (1).
Management Science Applications in Tourism and Hospitality / Zheng Gu, editor.

by Gu, Zheng, 1947-.

Publisher: Binghamton, NY: Haworth Hospitality Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791 MAN] (1).
The globalization of tourism and hospitality : a strategic perspective / Tim Knowles, Dimitrios Diamantis and Joudallah Bey El-Mourhabi.

by Knowles, Tim | Diamantis, Dimitrios | El-Mourhabi, Joudallah Bey.

Edition: 2nd ed.Publisher: London : Thomson, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 KNO] (2).
Hospitality sales and marketing / James R. Abbey.

by Abbey, James R | American Hotel & Motel Association. Educational Institute.

Edition: Fourth editionPublisher: Lansing, MI : Educational Institute, American Hotel & Lodging Association, [2003]Copyright date: ©2003Availability: Items available for loan: Taylor's Library-TU [Call number: 647.940688 ABB] (2).
Managing employee attitudes and behaviors in the tourism and hospitality industry / Salih Kusluvan, editor.

by Kusluvan, Salih.

Publisher: New York, N.Y. : Nova Science Publishers, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 MAN 2003] (1).
Benchmarks in hospitality and tourism / Sungsoo Pyo, editor.

by Pyo, Sungsoo.

Publisher: Binghamton, NY : Haworth Hospitality Press, 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 647.940684 SUN] (1).