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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

by Kandampully, Jay | Mok, Connie | Sparks, Beverley.

Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Availability: Items available for loan: Taylor's Library-TU [Call number: 647.940685 SER] (2).
The globalization of tourism and hospitality : a strategic perspective / Tim Knowles, Dimitrios Diamantis and Joudallah Bey El-Mourhabi.

by Knowles, Tim | Diamantis, Dimitrios | El-Mourhabi, Joudallah Bey.

Edition: 2nd ed.Publisher: London : Thomson, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 KNO] (2).