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Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson.
by Evenson, Renee, 1951-. Publisher: New York : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.31245 EVE 2012]
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Harvard business review on communicating effectively. Publisher: Boston, Mass. : Harvard Business Review Press, c2011Other title: Communicating effectively..Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 HAR 2011]
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The leader's guide to storytelling : mastering the art and discipline of business narrative / Stephen Denning.
by Denning, Stephen. Publisher: San Francisco, CA : Jossey-Bass, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 DEN 2011]
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Perfect phrases for leadership development : hundreds of ready-to-use phrases for guiding employees to reach the next level / Meryl Runion and Wendy Mack.
by Runion, Meryl | Mack, Wendy. Publisher: New York : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4092 RUN 2011]
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Toyota under fire : lessons for turning crisis into opportunity / by Jeffrey K. Liker, Timothy N. Ogden.
by Liker, Jeffrey K | Ogden, Timothy N. Publisher: New York, N.Y. : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TC
[Call number: 338.4762922 LIK 2011]
(1), Taylor's Library-TU
[Call number: 338.4762922 LIK 2011]
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Communicating for results : a guide for business and the professions / Cheryl Hamilton.
by Hamilton, Cheryl. Edition: 9th ed.Publisher: Boston, MA : Wadsworth/Cengage Learning, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 HAM 2011]
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Business and administrative communication / Kitty O. Locker, Donna S. Kienzler.
by Locker, Kitty O | Kienzler, Donna S. Edition: 9th ed.Publisher: New York, N.Y. : McGraw-Hill/Irwin, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 651.7 LOC 2010]
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Effective crisis communication : moving from crisis to opportunity / editors, Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger.
by Sellnow, Timothy L. (Timothy Lester), 1960- | Seeger, Matthew W. (Matthew Wayne), 1957- | Ulmer, Robert R, 1969-. Effective crisis communication. Edition: 2nd ed.Publisher: Thousand Oaks : SAGE, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4056 EFF 2011]
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Motivate like a CEO : communicate your strategic vision and inspire people to act! / Suzanne Bates.
by Bates, Suzanne. Publisher: New York : McGraw-Hill, c2009Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.314 BAT 2009]
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Corporate punishment : smashing the management clichés for leaders in a new world/ James Adonis.
by Adonis, James, 1979-. Publisher: Milton, Qld. : Jossey-Bass, 2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.3152 ADO 2010]
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The silent language of leaders : how body language can help-or hurt-how you lead / Carol Kinsey Goman.
by Goman, Carol Kinsey. Edition: 1st ed.Publisher: San Francisco, CA : Jossey-Bass, c2011Availability: No items available Checked out (1).
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John Adair's 100 greatest ideas for brilliant communication / John Adair.
by Adair, John Eric, 1934-. Publisher: Chichester : Capstone, 2011Other title: John Adair's one hundred greatest ideas for brilliant communication | 100 greatest ideas for brilliant communication | Hundred greatest ideas for brilliant communication.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 ADA 2011]
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Communication strategies for today's managerial leader / Deborah Britt Roebuck.
by Roebuck, Deborah Britt. Publisher: New York : Business Expert Press, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 ROE 2012]
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Organizational rhetoric : strategies of resistance and domination / Charles R. Conrad.
by Conrad, Charles R. Publisher: Cambridge ; Malden, MA : Polity Press, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 CON 2011]
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Interpersonal skills, theory and practice : the librarian's guide to becoming a leader / Brooke E. Sheldon.
by Sheldon, Brooke E. Publisher: Santa Barbara, Calif. : Libraries Unlimited, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.1 SHE 2010]
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Cutting edge communication comedy series. Program 2, Developing successful mindsets [videorecording].
by Ash, Eve | Brown, Erin | Seven Dimensions (Firm). Publisher: [South Melbourne, Vic.] : Seven Dimensions Pty Ltd., [2011]Other title: Developing successful mindsets.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 CUT 2011]
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Cutting edge communication comedy series. Program 6, Embracing new ideas [videorecording].
by Ash, Eve | Brown, Erin | Seven Dimensions (Firm). Publisher: [South Melbourne, Vic.] : Seven Dimensions Pty Ltd., [2011]Other title: Embracing new ideas.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 CUT 2011]
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Cutting edge communication comedy series. Program 7, Accepting change [videorecording].
by Ash, Eve | Brown, Erin | Seven Dimensions (Firm). Publisher: [South Melbourne, Vic.] : Seven Dimensions Pty Ltd., [2011]Other title: Acceptiing change.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 CUT 2011]
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Cutting edge communication comedy series. Program 16, Staying motivated at work [videorecording].
by Ash, Eve | Brown, Erin | Seven Dimensions (Firm). Publisher: [South Melbourne, Vic.] : Seven Dimensions Pty Ltd., [2011]Other title: Staying motivated at work.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.314 CUT 2011]
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