Taylor's Library

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Calming upset customers : stay in control ... in any situation / Rebecca L. Morgan.

by Morgan, Rebecca L.

Edition: 4th ed.Publisher: Rochester, NY : Axzo Press, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MOR 2009] (1).
Place hold
Handling difficult people and situations : lead people through adversity / Rick Conlow, Doug Watsabaugh.

by Conlow, Rick | Watsabaugh, Doug.

Publisher: [Rochester, N.Y.] : Axzo Press, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.3 CON 2009] (1).
Place hold