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Services management in Asia Pacific : issues and challenges / editors: C. Jayachandran ... [et al.].

Contributor(s): Jayachandran, C.
Publisher: Sintok, Malaysia : Universiti Utara Malaysia, 2008Description: xxv, 325 p. : ill. map ; 24 cm.ISBN: 9789833827213 (pbk.).Subject(s): Service industries -- Pacific AreaDDC classification: 338.4091823
Contents:
Towards an integrated model of service orientation in Asia Pacific / Alan R. Nankervis, Cecil Pearson & Samir R. Chatterjee -- International market entry-strategy choice for global service firms / C. Jayachandran & Ikechi Ekeledo -- The impact of China's economic internationalization on the business environment of mainland Southeast Asia / John Walsh -- ICT and technology policy and adoption for small and medium business enterprises in Malaysia / Ali Juhary, Dahalin Zukhairi & Mat Junoh Mohd-Zukime -- Outsourcing lessons and strategies from the Indian experience / Vishnuprasad Nagadevara -- Quality improvement of Japan's health case services and the survival of biotech start-ups / Takao Fujiwara -- Strategy entry and impact of low-cost carriers in South East Asia / Shinya Hanaoka & Singha Chiamsiri -- Tourism industry management / Krittinne Nuttavuthisit -- Chinese financial derivatives market / Ming Men -- Enhancing business performance through technology cooperation between private and public entities / Martin Rahe & Juan Vallejo -- The internationalization of retailing / Nitin Sanghavi & Lee Douglas -- Enterprise risk management in action for aircraft maintenance services / Chuvej Chansa-ngavej & Chonnanart Saikaew -- Services management in Asia / Helen Singleton
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 3, Shelf 6 , Side 2, TierNo 3, BayNo 2

 338.4091823 SER 2008 (Browse shelf) 1 Available SHTEx,70005,03,GR 5000103706

Includes bibliographical references.

Towards an integrated model of service orientation in Asia Pacific / Alan R. Nankervis, Cecil Pearson & Samir R. Chatterjee -- International market entry-strategy choice for global service firms / C. Jayachandran & Ikechi Ekeledo -- The impact of China's economic internationalization on the business environment of mainland Southeast Asia / John Walsh -- ICT and technology policy and adoption for small and medium business enterprises in Malaysia / Ali Juhary, Dahalin Zukhairi & Mat Junoh Mohd-Zukime -- Outsourcing lessons and strategies from the Indian experience / Vishnuprasad Nagadevara -- Quality improvement of Japan's health case services and the survival of biotech start-ups / Takao Fujiwara -- Strategy entry and impact of low-cost carriers in South East Asia / Shinya Hanaoka & Singha Chiamsiri -- Tourism industry management / Krittinne Nuttavuthisit -- Chinese financial derivatives market / Ming Men -- Enhancing business performance through technology cooperation between private and public entities / Martin Rahe & Juan Vallejo -- The internationalization of retailing / Nitin Sanghavi & Lee Douglas -- Enterprise risk management in action for aircraft maintenance services / Chuvej Chansa-ngavej & Chonnanart Saikaew -- Services management in Asia / Helen Singleton