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		No cover image available Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon \| Gustin, David, 1962- \| ebrary, Inc. Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		Project and program management : a competency-based approach / by Mitchell L. Springer. by Springer, Mitchell L, 1959-. Publisher: [West Lafayette] : Ichor Business Books/Purdue University Press, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.404 SPR 2010] (1). Place hold

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