Taylor's Library catalog › Results of search for 'an:"14384"'

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		Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman by Hernon, Peter \| Whitman, John R [(j.a.)]. Publisher: Chicago, Ill. : American Library Association, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 025.52 HER] (1). Place hold
		Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman by Hernon, Peter \| Altman, Ellen [(j.a.)]. Publisher: Chicago, Ill. : American Library Association, c1998Availability: Items available for loan: Taylor's Library-TU [Call number: 025.5 HER] (1). Place hold
		Reflecting on the future of academic and public libraries / edited by Peter Hernon and Joseph R. Matthews. by Hernon, Peter \| Matthews, Joseph R. Publisher: London : Facet Publishing, 2013Availability: Items available for loan: Taylor's Library-TU [Call number: 027.4 REF 2013] (1). Place hold
		Managing with data : using ACRLMetrics and PLAmetrics / Peter Hernon, Robert E. Dugan, Joseph R. Matthews. by Hernon, Peter \| Dugan, Robert E, 1952- \| Matthews, Joseph R. Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015Availability: Items available for loan: Taylor's Library-TU [Call number: 025.1021 HER 2015] (1). Place hold