Selling to anyone over the phone [electronic resource] / Renee P. Walkup, with Sandra McKee ; foreword by Karen Robinson.
By: Walkup, Renee P
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Contributor(s): McKee, Sandra L
| ebrary, Inc
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Publisher: New York : American Management Association, c2006Description: xi, 194 p. : ill. ; 23 cm.Subject(s): Telephone selling![](/opac-tmpl/bootstrap/images/filefind.png)
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Item type | Current location | Call number | Status | Date due | Barcode |
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658.8/72 (Browse shelf) | Available |
Includes index.
Polishing your phone sales tools -- The playing process -- Identifying personality types over the phone -- Getting gatekeepers to work for you -- Planning and tracking -- Setting up for success -- Listening through the words -- Asking high-value questions -- Selling through objections -- Negotiating the close.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.