Taylor's Library

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Benchmarking in total quality management [electronic resource] / guest editors: Professor Fiorenzo Franceschini and Dr. Maurizio Galetto.

by Franceschini, Fiorenzo | Galetto, Maurizio | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Management by measurement : designing key indicators and performance measurement systems / Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano.

by Franceschini, Fiorenzo | Galetto, Maurizio | Maisano, Domenico.

Publisher: Berlin : Springer, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 658.314 FRA 2007] (2).
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