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Service magic : the art of amazing your customers / Ron Zemke and Chip Bell.
by Zemke, Ron | Bell, Chip R [(j.a.)]. Publisher: [Chicago] : Dearborn Trade Pub., c2003Availability: Items available for loan: TC External Storage
[Call number: 658.812 ZEM]
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Knock your socks off prospecting [electronic resource] : how to cold call, get qualified leads, and make more money / by William "Skip" Miller & Ron Zemke.
by Miller, William, 1955- | Zemke, Ron | ebrary, Inc. Publisher: New York : American Management Association, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/72]
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Delivering knock your socks off service [electronic resource] / Ron Zemke.
by Zemke, Ron | ebrary, Inc. Edition: 3rd ed.Publisher: New York : London : AMACOM ; McGraw-Hill, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.812]
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Generations at work [electronic resource] : managing the clash of veterans, boomers, xers, and nexters in your workplace / Ron Zemke, Claire Raines, Bob Filipczak.
by Zemke, Ron | Raines, Claire | Filipczak, Bob | ebrary, Inc. Publisher: New York : American Management Association, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.3/0084]
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Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush.
by Bell, Chip R | Zemke, Ron | Zielinski, David | ebrary, Inc. Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.Publisher: New York : American Management Association, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush.
by Bell, Chip R | Zemke, Ron | Zielinski, David. Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.Publisher: New York : American Management Association, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BEL 2007]
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Best practices in customer service / edited by Ron Zemke and John A. Woods.
by Woods, John A | Zemke, Ron. Edition: 1st AMACOM ed.Publisher: Amherst, Mass. : : N.Y. : HRD Press ; AMACOM, 1999Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BES]
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