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Improve your communication skills / Alan Barker

By: Series: Creating successPublication details: London : Kogan Page, 2000Description: vii, 147 p. ; 22 cmISBN:
  • 0749432624
Subject(s): DDC classification:
  • 658.45 PAR
Contents:
About this book - 1. The process of communication. - 2. How conversation work. - 3. Seven ways to improve your conversations. - 4. The skills of enquiry. - 5. The skills of persuasion. - 6. Interviews : holding a formal conversation. - 7. Making a presentation. - 8. Putting it in writing. - Appendix : where to go from here.
Summary: If you are not communicating, you're not managing. We all communicate in different ways, but many of us find it a challenge to recognise the skills we use to get a message across, and that makes it difficult for us to transfer those skills into the many professional situations where they matter. Poor communication can lead to wasted effort, dissatisfied customers and low staff morale. Confident, effective communication is the key to business success. This highly practical book gives clear advice to help you improve your communication. It's packed with practical pointers, examples and models covering : formal and informal conversation; asking good questions and giving meaningful answers; the skills of persuasion; holding interviews; giving presentations; managing information; writing e-mails, letters and report. There are also plenty of tips on what to do if and when communication breaks down. - Back cover.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 4

 658.45 PAR (Browse shelf(Opens below)) 1 Available SOMAC,09050,03,GR 5000034327

About this book - 1. The process of communication. - 2. How conversation work. - 3. Seven ways to improve your conversations. - 4. The skills of enquiry. - 5. The skills of persuasion. - 6. Interviews : holding a formal conversation. - 7. Making a presentation. - 8. Putting it in writing. - Appendix : where to go from here.

If you are not communicating, you're not managing. We all communicate in different ways, but many of us find it a challenge to recognise the skills we use to get a message across, and that makes it difficult for us to transfer those skills into the many professional situations where they matter. Poor communication can lead to wasted effort, dissatisfied customers and low staff morale. Confident, effective communication is the key to business success. This highly practical book gives clear advice to help you improve your communication. It's packed with practical pointers, examples and models covering : formal and informal conversation; asking good questions and giving meaningful answers; the skills of persuasion; holding interviews; giving presentations; managing information; writing e-mails, letters and report. There are also plenty of tips on what to do if and when communication breaks down. - Back cover.