Taylor's Library catalog › Results of search for 'an:205600'

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		Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman by Hernon, Peter \| Whitman, John R [(j.a.)]. Publisher: Chicago, Ill. : American Library Association, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 025.52 HER] (1). Place hold
		Service magic : the art of amazing your customers / Ron Zemke and Chip Bell. by Zemke, Ron \| Bell, Chip R [(j.a.)]. Publisher: [Chicago] : Dearborn Trade Pub., c2003Availability: Items available for loan: TC External Storage [Call number: 658.812 ZEM] (1). Place hold

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