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Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [et al.].

By: Contributor(s): Series: IFLA publications ; 76Publication details: München : K.G. Saur, c1996.Description: 171 p. : ill. ; 22 cmISBN:
  • 3598218001 (hbk.)
Other title:
  • Measuring quality [Spine title]
Subject(s): DDC classification:
  • 027.7 POL
Contents:
Preface. - General Introduction. - The Measurement Process. - Cost-effectiveness. - List of Performance Indicators. - Structure of the Indicators. - 1. Market Penetration. - 2. Opening Hours Compared to Demand. - 3. Expert Checklists. - 4. Collection Use. - 5. Subject Collection Use. - 6. Documents Not Used. - 7. Known-Item-Search. - 8. Subject Search. - 9. Acquisition Speed. - 10. Book Processing Speed. - 11. Availability. - 12. Document Delivery Time. - 13. Interlibrary Loan Speed. - 14. Correct Answer Fill Rate. - 15. Remote Uses per Capita. - 16. User Satisfaction. - 17. User Satisfaction with Services Offered for Remote Use. - English Glossary. - French Glossary. - German Glossary. - Russian Glossary. - Spanish Glossary. - Selected Bibliography.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Teaching Resource Taylor's Library-TU 027.7 POL (Browse shelf(Opens below)) 1 Available GENLS,GENLS,02,GR 5000087264

"IFLA publications, edited by Carol Henry" - T.p. verso.

Includes bibliographical references (p. 135-171).

Preface. - General Introduction. - The Measurement Process. - Cost-effectiveness. - List of Performance Indicators. - Structure of the Indicators. - 1. Market Penetration. - 2. Opening Hours Compared to Demand. - 3. Expert Checklists. - 4. Collection Use. - 5. Subject Collection Use. - 6. Documents Not Used. - 7. Known-Item-Search. - 8. Subject Search. - 9. Acquisition Speed. - 10. Book Processing Speed. - 11. Availability. - 12. Document Delivery Time. - 13. Interlibrary Loan Speed. - 14. Correct Answer Fill Rate. - 15. Remote Uses per Capita. - 16. User Satisfaction. - 17. User Satisfaction with Services Offered for Remote Use. - English Glossary. - French Glossary. - German Glossary. - Russian Glossary. - Spanish Glossary. - Selected Bibliography.