Taylor's Library Banner
Image from Google Jackets

Lessons in service from Charlie Trotter / Edmund Lawler

By: Contributor(s): Publication details: Berkeley : Ten Speed Press, c2001.Description: vi, 233 p. ; 24 cmISBN:
  • 1580083153
Subject(s): DDC classification:
  • 647.95068 LAW
Contents:
ACKNOWLEDGMENTS INTRODUCTION: Magical Mystery Tour- An Evening at Charlie Trotter's PART I: Knowing Your Business and Your Customer 1. Charlie Trotter and H is Weird Sense of Attention to Detail 2. Reading the Customer's Mind PART II: Leading: Hiring, Motivating, and Training Your Staff 3. Help Wanted: A Passion for Service 4. Stoking the Fires of Passion 5. Learning the Ropes on a Tight Ship PART III: Executing: Making Great Service Happen Every Day 6. Building a One-on-One Customer Relationship 7. Back Stage at Charlie Trotter's 8. On Murphy's Law and the Rules of Recovery PART IV: Exceeding Expectations: Attracting Lifelong Customers
No physical items for this record

ACKNOWLEDGMENTS INTRODUCTION: Magical Mystery Tour- An Evening at Charlie Trotter's PART I: Knowing Your Business and Your Customer 1. Charlie Trotter and H is Weird Sense of Attention to Detail 2. Reading the Customer's Mind PART II: Leading: Hiring, Motivating, and Training Your Staff 3. Help Wanted: A Passion for Service 4. Stoking the Fires of Passion 5. Learning the Ropes on a Tight Ship PART III: Executing: Making Great Service Happen Every Day 6. Building a One-on-One Customer Relationship 7. Back Stage at Charlie Trotter's 8. On Murphy's Law and the Rules of Recovery PART IV: Exceeding Expectations: Attracting Lifelong Customers