Weathering the storm: a crisis management guide for tourism businesses / Mary Lynch.
Publication details: Leicester, UK : Troubador, c2004.Description: viii, 131 p. : 22 cmISBN:- 190474463X
- 338.4791 LYN
Contents:
Foreword - 1. Introduction - 2. The path of a crisis: - 3. Speaking with one voice - 4. How bad is it? - 5. Yes minister - 6. 'They would say that, wouldn't they?' - 7. The customer - 8. Marketing your way out of a crisis - 9. How long does it take to recover? - 10. Looking for the silver lining - Appendix : Tier group emergency response procedure - Attitudes to foot and mouth in the countryside in england.
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 3, Shelf 6 , Side 2, TierNo 4, BayNo 4 |
338.4791 LYN (Browse shelf(Opens below)) | 1 | Available | SHTEx,70005,03,AD | 5000046229 |
Foreword - 1. Introduction - 2. The path of a crisis: - 3. Speaking with one voice - 4. How bad is it? - 5. Yes minister - 6. 'They would say that, wouldn't they?' - 7. The customer - 8. Marketing your way out of a crisis - 9. How long does it take to recover? - 10. Looking for the silver lining - Appendix : Tier group emergency response procedure - Attitudes to foot and mouth in the countryside in england.