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Tourism SMEs, service quality, and destination competitiveness / edited by Eleri Jones and Claire Haven-Tang.

Contributor(s): Publication details: Wallingford, Oxfordshire, UK : CABI Pub., c2005.Description: xxv, 366 p. : ill. ; 25 cmISBN:
  • 0851990118 (alk. paper)
Subject(s): DDC classification:
  • 338.4791 TOU
Contents:
1. Tourism SMEs, service quality and destination competitiveness - 2. Integrated tourism in Europe's rural destinations: competition or cooperation? - 3. The peripherality, tourism and competitiveness mix: contradictory or confirmed? - 4. Policy options for the development of an indigenous tourism SME sector in Kenya - 5. Quality issues for the family business - 6. Capability-based growth: the case of UK tourism SME's - 7. Producing hospitality, consuming lifestyles: lifestyle entrepreneurship in Urban Scotland - 8. Modelling the integration of information and communication technologies in small and medium hospitality enterprises - 9. Business goals in the small-scale accommodation sector in New Zealand - 10. The future of the tourism and hospitality workforce begins at home - 11. HRM behaviour and economic performance: small versus large tourism enterprises - 12. Insights into skill shortages and skill gaps in tourism: a study in Greater Manchester - 13. A typology of approaches towards training in the South-east Wales hospitality industry - 14. The utilization of human resources in tourism SMEs: a comparison between Mexico and central Florida - 15. Investment support for tourism SMEs: a review of theory and practice - 16. Business confidence in Wales: the Wales tourism business monitor - 17. The role of a National Tourism Organization in Developing a National Tourism Quality Scheme: the case of Hungary - 18. Leadership and coordination: a strategy to achieve professionalism in the Welsh tourism industry - 19. Identifying and exploiting potentially lucrative niche markets: the case of planned impulse travellers in Hong Kong - 20. Small and medium-sized Libyan tourism enterprises and the national tourism development plan for Libya - 21. 'A virtual Huanying, Selamat datang and Herzlich Willkommen!' The internet as a cross-cultural promotional tool for tourism - 22. The heterodoxy of tourism SMEs - Index.
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Includes bibliographical references and index.

1. Tourism SMEs, service quality and destination competitiveness - 2. Integrated tourism in Europe's rural destinations: competition or cooperation? - 3. The peripherality, tourism and competitiveness mix: contradictory or confirmed? - 4. Policy options for the development of an indigenous tourism SME sector in Kenya - 5. Quality issues for the family business - 6. Capability-based growth: the case of UK tourism SME's - 7. Producing hospitality, consuming lifestyles: lifestyle entrepreneurship in Urban Scotland - 8. Modelling the integration of information and communication technologies in small and medium hospitality enterprises - 9. Business goals in the small-scale accommodation sector in New Zealand - 10. The future of the tourism and hospitality workforce begins at home - 11. HRM behaviour and economic performance: small versus large tourism enterprises - 12. Insights into skill shortages and skill gaps in tourism: a study in Greater Manchester - 13. A typology of approaches towards training in the South-east Wales hospitality industry - 14. The utilization of human resources in tourism SMEs: a comparison between Mexico and central Florida - 15. Investment support for tourism SMEs: a review of theory and practice - 16. Business confidence in Wales: the Wales tourism business monitor - 17. The role of a National Tourism Organization in Developing a National Tourism Quality Scheme: the case of Hungary - 18. Leadership and coordination: a strategy to achieve professionalism in the Welsh tourism industry - 19. Identifying and exploiting potentially lucrative niche markets: the case of planned impulse travellers in Hong Kong - 20. Small and medium-sized Libyan tourism enterprises and the national tourism development plan for Libya - 21. 'A virtual Huanying, Selamat datang and Herzlich Willkommen!' The internet as a cross-cultural promotional tool for tourism - 22. The heterodoxy of tourism SMEs - Index.