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Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman.

by Friedman, Monroe | ebrary, Inc.

Publisher: New York : Routledge, 1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 381/.3] (1).
Calming upset customers : stay in control ... in any situation / Rebecca L. Morgan.

by Morgan, Rebecca L.

Edition: 4th ed.Publisher: Rochester, NY : Axzo Press, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MOR 2009] (1).
A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Mller.

by Barlow, Janelle, 1943- | Møller, Claus, 1942-.

Edition: 2nd ed. (revised & expanded)Publisher: San Francisco, CA : Berrett-Koehler Pub, c2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8343 BAR 2008] (1).