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From selling to serving [electronic resource] : the essence of client creation / Lou Cassara.

By: Contributor(s): Publication details: Chicago, IL : Dearborn Trade Publishing, c2004.Description: xxii, 272 pSubject(s): Genre/Form: DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .C38 2004eb
Online resources:
Contents:
Be a first rate version of yourself -- The essence of attraction -- The power of your authentic intentions -- Discovering your value -- Knowing why people work with you -- Communicating clearly, effectively, and with purpose -- The energy of relationships -- The language of trust -- The caring conversation -- Identifying your real products -- Saying what you mean, meaning what you say -- Connecting to your client's real needs -- The moment of truth -- Vision precedes action -- The factors that influence decisions -- Empowering people to commit -- Converting obstacles to opportunities -- Aligning intentions with actions.
Holdings
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E-Book Taylor's Library-TU 658.8/12 (Browse shelf(Opens below)) e-book

Includes bibliographical references and index.

Be a first rate version of yourself -- The essence of attraction -- The power of your authentic intentions -- Discovering your value -- Knowing why people work with you -- Communicating clearly, effectively, and with purpose -- The energy of relationships -- The language of trust -- The caring conversation -- Identifying your real products -- Saying what you mean, meaning what you say -- Connecting to your client's real needs -- The moment of truth -- Vision precedes action -- The factors that influence decisions -- Empowering people to commit -- Converting obstacles to opportunities -- Aligning intentions with actions.

TSLHHL

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.