Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax.
Series: Managing service quality ; v.13, no. 2Publication details: Bradford, England : Emerald Group Pub, c2003.Description: 151 pSubject(s): Genre/Form: LOC classification:- TS156 .S47 2003eb
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| E-Book | Taylor's Library-TU | e-book |
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.