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		Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli. by Michelli, Joseph A, 1960-. Publisher: New York, N.Y. : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 610.6 MIC 2011] (1). Place hold
		Cultural competency for the health professional / Patti R. Rose. by Rose, Patti Renee. Publisher: Burlington, MA : Jones & Bartlett Learning, c2013Availability: Items available for loan: Taylor's Library-TU [Call number: 610.696 ROS 2013] (1). Place hold

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