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Best practices in customer service / edited by Ron Zemke and John A. Woods. by

Edition: 1st AMACOM ed.

Publication details: Amherst, Mass. : : N.Y. : HRD Press ; AMACOM, 1999

Availability: Items available for loan: Taylor's Library-TU (1)Call number: 658.812 BES.

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Delivering knock your socks off service [electronic resource] / Ron Zemke. by

Series: Performance research associates

Edition: 3rd ed.

Publication details: New York : London : AMACOM ; McGraw-Hill, 2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush. by

Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.

Publication details: New York : American Management Association, c2007

Availability: Items available for loan: Taylor's Library-TU (1)Call number: 658.812 BEL 2007.

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Generations at work [electronic resource] : managing the clash of veterans, boomers, xers, and nexters in your workplace / Ron Zemke, Claire Raines, Bob Filipczak. by

Publication details: New York : American Management Association, c2000

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush. by

Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.

Publication details: New York : American Management Association, c2007

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Service magic : the art of amazing your customers / Ron Zemke and Chip Bell. by

Publication details: [Chicago] : Dearborn Trade Pub., c2003

Availability: No items available.

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Knock your socks off prospecting [electronic resource] : how to cold call, get qualified leads, and make more money / by William "Skip" Miller & Ron Zemke. by

Publication details: New York : American Management Association, c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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Your search returned 7 results.