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Insightful quality : beyond continuous improvement / Victor Sower and Frank Fair.

by Sower, Victor E | Fair, Frank.

Edition: 1st ed.Publisher: New York : Business Expert Press, 2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.401 SOW 2012] (1).
Benchmarking in services [electronic resource] / guest editors, Jaideep G. Motwani and Victor E. Sower.

by Motwani, Jaideep G | Sower, Victor E | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available