Taylor's Library catalog › Results of search for 'an:"4859"'

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		Providing quality service : what every hospitality service provider needs to know / William B. Martin. by Martin, William B. Publisher: Upper Saddle River, N.J. : Prentice Hall, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94 MAR] (1). Place hold
		No cover image available Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B \| ebrary, Inc. Publisher: Los Altos, Calif. : Crisp, c1989Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
		Quality customer service for front line staff / William B. Martin by Martin, William B. Publisher: London : Kogan Page, 1988Availability: Items available for loan: TC External Storage [Call number: 658.812 MAR] (1). Place hold

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