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The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma.

by Sturman, Michael C. (Michael Craig) | Corgel, Jack B, 1948- | Verma, Rohit | Cornell University. School of Hotel Administration. Career Services Office.

Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94071 COR 2011] (1).
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C. (Michael Craig) | Heaton, Cherrill P.

Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 FOR 2012] (1).
The Cornell School of Hotel Administration on Hospitality [electronic resource] : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma.

by Sturman, Michael C. (Michael Craig) | Corgel, Jack B, 1948- | Verma, Rohit | Cornell University. School of Hotel Administration. Career Services Office.

Publisher: Hoboken, N.J. : John Wiley, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 647.94071] (1).