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Services management : the new paradigm in hospitality / Jay Kandampully
by Kandampully, Jay. Publisher: Frenchs Forest, N.S.W. : Pearson Education Australia, 2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 KAN]
(3).
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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
by Kandampully, Jay [editor.] | Mok, Connie [editor.] | Sparks, Beverley A [editor.]. Publisher: New York : Routledge, [2001]Copyright date: ©2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.940685 SER 2001]
(3).
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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
by Kandampully, Jay | Mok, Connie | Sparks, Beverley. Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.940685 SER]
(2).
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Services management : the new paradigm in hospitality / Jay A. Kandampully.
by Kandampully, Jay. Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 KAN]
(2).
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Relationship marketing in services [electronic resource] / guest editor, Jay Kandampully.
by Kandampully, Jay | ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.
by Kandampully, Jay | Fisk, Raymond P | ebrary, Inc. Publisher: [Bradford, England] : Emerald Group Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
by Kandampully, Jay | Mok, Connie | Sparks, Beverley. Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Availability: No items available
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