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Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler.

by Tybout, Alice M | Calkins, Tim | Kellogg School of Management.

Publisher: Hoboken, N.J. : Wiley, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.827 KEL] (1).
The management of sales and customer relations / edited by Bob Hartley and Michael W. Starkey

by Hartley, Bob | Starkey, Michael W.

Publisher: London : International Thomson Business Press, c1996Availability: Items available for loan: Taylor's Library-TU [Call number: 658.81 MAN] (1).
Customer relationship management / Ed Peelen and Rob Beltman.

by Peelen, Ed | Beltman, Rob.

Edition: Second edition.Publisher: Harlow : Pearson Education Limited, [2013]Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PEE 2013] (1).
The ultimate CRC handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor

by Freeland, John G.

Publisher: New York, N.Y. : McGraw-Hill, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 ULT] (1).
Customer relationship management : getting it right! / Judith W. Kincaid

by Kincaid, Judith W.

Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KIN] (1).
Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

by Davis, Mark M, 1944- | Heineke, Janelle N.

Publisher: Boston : McGraw-Hill / Irwin, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658 DAV] (2).
Harvard business review on customer relationship management.

Publisher: Boston, Mass. : Harvard Business School Press, c2001Other title: Customer relationship management.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HAR] (1).
Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.

by Storbacka, Kaj | Lehtinen, Jarmo.

Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 STO] (2).
Up close & personal? : customer relationship marketing @ work / Paul R. Gamble ... [et al.].

by Gamble, Paul R.

Edition: 2nd ed.Publisher: London : Kogan Page, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 UPC] (2).
Putting customers first / Andy Bruce & Ken Langdon.

by Bruce, Andy | Langdon, Ken.

Publisher: London : Dorling Kindersley, 2002Availability: Items available for loan: TC External Storage [Call number: 658.812 BRU] (1).
Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar.

by Kumar, V, 1957-.

Publisher: Upper Saddle River, New Jersey : Wharton School Publishing, [2008]Copyright date: ©2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2008] (2).
Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors.

by Fjermestad, Jerry | Romano, Nicholas C | ebrary, Inc.

Publisher: Armonk, N.Y. ; London : M.E. Sharpe, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar.

by Kumar, V, 1957-.

Publisher: Upper Saddle River, New Jersey : Pearson Education Inc., [2008]Copyright date: ©2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2008] (2).
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.

by Lipp, Doug.

Publisher: New York : McGraw-Hill Education, [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TC [Call number: 658.3124 LIP 2013] (1), Taylor's Library-TU [Call number: 658.3124 LIP 2013] (1).
Making the client connection [electronic resource] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony.

by DeMoss, Gary | Anthony, Mitch | ebrary, Inc.

Publisher: Chicago : Dearborn Trade Pub., c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 332.024/0068/8] (1).
Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman.

by Pigues, D. Keith | Alderman, Jerry D.

Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIG 2010] (2).
CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk.

by Bligh, Philip | Turk, Douglas | ebrary, Inc.

Publisher: Hoboken, N.J. : Wiley, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1).