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Turn clicks into customers : proven marketing techniques for converting online traffic into revenue / Duane Forrester.

by Forrester, Duane.

Publisher: New York, NY : McGraw-Hill, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.872 FOR 2010] (1).
Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift

by Swift, Ronald S.

Edition: Upper Saddle River, N.J. : Prentice Hall PTR,Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 SWI] (1).
How market leaders grow faster than their markets / Carol Velthuis.

by Velthuis, Carol.

Publisher: Petaling Jaya : MPH Group Publishing, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4 VEL 2010] (1).
Customer relations & rapport / author : Dr. John E. Forde

by Forde, John E.

Publisher: Australia : South-Western/Thompson Learning, c2002Other title: Customer relations and rapport.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 FOR] (2).
Communication 2000, 2E : communicating with customers / Agency for Instructional Technology

by Agency for Instructional Technology.

Edition: 2e [ed.]Publisher: Mason, Ohio : South-Western/Thomson Learning, c2002Other title: Communicating with customers | Communication 2000 | Communication two thousand.Availability: Items available for loan: Taylor's Library-TC [Call number: 658.812 COM] (1).
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim

by Mooney, Kelly | Bergheim, Laura, 1962- [(j.a.)].

Publisher: [N.Y.] : McGraw-Hill, c2002Availability: Items available for loan: TC External Storage [Call number: 658.812 MOO] (1).
Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
Customer service in the tourism industry / written and compiled by Lee Perlitz

by Perlitz, Lee.

Publisher: Frenchs Forest, NSW : Prentice Hall, c2002Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791 PER] (2).
The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.

by Prahalad, C. K | Ramaswamy, Venkatram.

Publisher: Boston, Mass. : Harvard Business School Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4 PRA 2004] (1).
May I help you? : great customer service for small business / Jillian Mercer

by Mercer, Jillian.

Publisher: NSW, Australia : Allen & Unqin, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MER] (2).
Hug your customers : love the results / Jack Mitchell.

by Mitchell, Jack.

Publisher: London : Penguin Books, 2003Availability: Items available for loan: Taylor's Library-TC [Call number: 658.812 MIT] (1).
Profitable customers : how to identify, develop and retain them / Charles Wilson.

by Wilson, Charles.

Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 WIL] (1).