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Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen.
by Lundin, Stephen C, 1941- | Paul, Harry, 1950- | Christensen, John, 1959-. Publisher: London : Hodder & Stoughton, 2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.314 LUN]
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Telephone courtesy & customer service / Lloyd Finch.
by Finch, Lloyd C. Edition: 3rd ed.Publisher: Boston, Mass. : Crisp Publications / Course Technology, c2000Other title: Telephone courtesy and customer service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FIN]
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
by Zeithaml, Valarie A | Bitner, Mary Jo [(j.a.)]. Edition: 3rd ed.Publisher: Boston, Mass. : McGraw-Hill/ Irwin, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 ZEI]
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Communication 2000, 2E : communicating with customers / Agency for Instructional Technology
by Agency for Instructional Technology. Edition: 2e [ed.]Publisher: Mason, Ohio : South-Western/Thomson Learning, c2002Other title: Communicating with customers | Communication 2000 | Communication two thousand.Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 COM]
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Killer words of customer service [videorecording] / written by Richard H. Friedman ; produced by David L. Friedman ; directed by Deeds Bonham.
by Friedman, Nancy | Friedman, Richard H | Friedman, David L | Bonham, Deeds | Telephone "Doctor" (Firm). Publisher: St. Louis, MO : Australia : Telephone "Doctor" ; Mind Resources [distributor], 2014Availability: Items available for loan: Taylor's Library-TU
[Call number: 651.73 KIL 2014]
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Professional hospitality : core competencies / Lynn Van der Wagen.
by Van der Wagen, Lynn. Publisher: Melbourne : Hospitality Press, 1999Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94 VAN]
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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim
by Mooney, Kelly | Bergheim, Laura, 1962- [(j.a.)]. Publisher: [N.Y.] : McGraw-Hill, c2002Availability: Items available for loan: TC External Storage
[Call number: 658.812 MOO]
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Up your service! : Strategies and action steps to delight your customers now! / Ron Kaufman.
by Kaufman, Ron. Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KAU]
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Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.
by Kaufman, Ron. Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KAU]
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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.
by Storbacka, Kaj | Lehtinen, Jarmo. Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 STO]
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The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.
by Prahalad, C. K | Ramaswamy, Venkatram. Publisher: Boston, Mass. : Harvard Business School Press, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4 PRA 2004]
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Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis.
by Goetsch, David L | Davis, Stanley, 1931- [(j.a.)]. Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 GOE]
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May I help you? : great customer service for small business / Jillian Mercer
by Mercer, Jillian. Publisher: NSW, Australia : Allen & Unqin, 2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 MER]
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Profitable customers : how to identify, develop and retain them / Charles Wilson.
by Wilson, Charles. Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 WIL]
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Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross.
by Gross, T. Scott. Edition: 2nd ed.Publisher: Chicago : Dearborn Trade Pub., c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 GRO]
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E-Service : speed, technology, and price built around service / John Tschohl.
by Tschohl, John. Publisher: Petaling Jaya : Advantage Quest, c2001Other title: Speed, technology, and price built around service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.84 TSC]
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