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Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen.

by Lundin, Stephen C, 1941- | Paul, Harry, 1950- | Christensen, John, 1959-.

Publisher: London : Hodder & Stoughton, 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.314 LUN] (1).
Telephone courtesy & customer service / Lloyd Finch.

by Finch, Lloyd C.

Edition: 3rd ed.Publisher: Boston, Mass. : Crisp Publications / Course Technology, c2000Other title: Telephone courtesy and customer service.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 FIN] (1).
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner

by Zeithaml, Valarie A | Bitner, Mary Jo [(j.a.)].

Edition: 3rd ed.Publisher: Boston, Mass. : McGraw-Hill/ Irwin, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 ZEI] (1).
Communication 2000, 2E : communicating with customers / Agency for Instructional Technology

by Agency for Instructional Technology.

Edition: 2e [ed.]Publisher: Mason, Ohio : South-Western/Thomson Learning, c2002Other title: Communicating with customers | Communication 2000 | Communication two thousand.Availability: Items available for loan: Taylor's Library-TC [Call number: 658.812 COM] (1).
Killer words of customer service [videorecording] / written by Richard H. Friedman ; produced by David L. Friedman ; directed by Deeds Bonham.

by Friedman, Nancy | Friedman, Richard H | Friedman, David L | Bonham, Deeds | Telephone "Doctor" (Firm).

Publisher: St. Louis, MO : Australia : Telephone "Doctor" ; Mind Resources [distributor], 2014Availability: Items available for loan: Taylor's Library-TU [Call number: 651.73 KIL 2014] (1).
Professional hospitality : core competencies / Lynn Van der Wagen.

by Van der Wagen, Lynn.

Publisher: Melbourne : Hospitality Press, 1999Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94 VAN] (1).
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim

by Mooney, Kelly | Bergheim, Laura, 1962- [(j.a.)].

Publisher: [N.Y.] : McGraw-Hill, c2002Availability: Items available for loan: TC External Storage [Call number: 658.812 MOO] (1).
Up your service! : Strategies and action steps to delight your customers now! / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.

by Storbacka, Kaj | Lehtinen, Jarmo.

Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 STO] (2).
The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.

by Prahalad, C. K | Ramaswamy, Venkatram.

Publisher: Boston, Mass. : Harvard Business School Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4 PRA 2004] (1).
Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis.

by Goetsch, David L | Davis, Stanley, 1931- [(j.a.)].

Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 GOE] (1).
May I help you? : great customer service for small business / Jillian Mercer

by Mercer, Jillian.

Publisher: NSW, Australia : Allen & Unqin, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MER] (2).
Profitable customers : how to identify, develop and retain them / Charles Wilson.

by Wilson, Charles.

Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 WIL] (1).
Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross.

by Gross, T. Scott.

Edition: 2nd ed.Publisher: Chicago : Dearborn Trade Pub., c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 GRO] (1).
E-Service : speed, technology, and price built around service / John Tschohl.

by Tschohl, John.

Publisher: Petaling Jaya : Advantage Quest, c2001Other title: Speed, technology, and price built around service.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.84 TSC] (2).