QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
Series: Managing service quality an international journal ; v.15, no. 2Publication details: Bradford, England : Emerald Group Pub, c2005.Description: 91 pSubject(s): Genre/Form: LOC classification:- HF5415.5 .Q857 2005eb
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| E-Book | Taylor's Library-TU | e-book |
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.