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Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.

by Shuman, Jeffrey C, 1945- | Twombly, Janice | Rottenberg, David, 1946- | ebrary, Inc.

Publisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1).
Collaborative communities [electronic resource] : partnering for profit in the networked economy / Jeffrey Shuman and Janice Twombly with David Rottenberg.

by Shuman, Jeffrey C, 1945- | Twombly, Janice | Rottenberg, David, 1946- | ebrary, Inc.

Publisher: Chicago : Dearborn Trade, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658/.044] (1).