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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman

by Hernon, Peter | Whitman, John R [(j.a.)].

Publisher: Chicago, Ill. : American Library Association, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 025.52 HER] (1).
Proto-Japanese [electronic resource] : issues and prospects / edited by Bjarke Frellesvig, John Whitman.

by Frellesvig, Bjarke | Whitman, John | ebrary, Inc.

Publisher: Amsterdam ; Philadelphia : John Benjamins, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 495.6/15] (1).