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Learn-o-grams : pictorial puzzles to warm up, wind down, and energize learning / Ron Roberts.

by Roberts, Ron, 1951-.

Publisher: San Francisco : John Wiley, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 371.337 ROB] (2).
101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens.

by Ukens, Lorraine L.

Publisher: San Francisco, CA : Hoboken, NJ : Pfeiffer ; John Wiley, c2007Other title: One hundred and one ways to improve customer service.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 UKE 2007] (1).