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Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis.

by Goetsch, David L | Davis, Stanley, 1931- [(j.a.)].

Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 GOE] (1).