Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy.
By: King, John H
.
Contributor(s): Cichy, Ronald F.
Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2006Description: xx, 298 p. : ill., ports. ; 28 cm.ISBN: 0130945897 (pbk.).Subject(s): Total quality management | Quality control | Hospitality industry -- ManagementDDC classification: 647.940684 | Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 647.940684 KIN (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000027797 | ||
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 6 |
647.940684 KIN (Browse shelf) | 1 | Available | SHTEx,70002,03,RM | 5000097619 | |
| Main Collection | Taylor's Library-TU | 647.940684 KIN (Browse shelf) | 1 | Available | SHTEx,70002,03,RA | 5000115016 |
Includes index.
Foreword. - Preface. - Acknowledgements. - Reviewers. - About the authors. - chapter 1. An overview of managing for quality. - chapter 2. Champions of quality. - chapter 3. Quality managment. - chapter 4. Tapping the organization's hidden strengths. - chapter 5. Team effectiveness. - chapter 6. Serving external customers. - chapter 7. CQI journey. - chapter 8. Tools of the trade. - chapter 9. Strategic quality plan. - chapter 10. Assessing quality. - chapter 11. Implementing quality. - chapter 12. Leading quality. - chapter 13. Quality life. - chapter 14. Final thoughts. - Glossary. - Index. - Your tools of the trade.