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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

Contributor(s): Kandampully, Jay [editor.] | Mok, Connie [editor.] | Sparks, Beverley A [editor.].
Publisher: New York : Routledge, [2001]Copyright date: ©2001Description: xvii, 339 pages : illustrations ; 21 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780789011411; 0789011417.Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- ManagementDDC classification: 647.940685
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Graduate Collection Taylor's Library-TU
647.940685 SER 2001 (Browse shelf) Available SHTEx,11720,03,RA | SHTEx,81713,03,RA 5000164320
Main Collection Taylor's Library-TU

Floor 4, Shelf 21, Side 2, TierNo 2, BayNo 1

647.940685 SER 2001 (Browse shelf) 1 Available SHTEx,70004,03,AD | SHTEx,70002,03,AD | SHTEx,11720,03,RA | SHTEx,81713,03,RA 5000154087
Main Collection Taylor's Library-TU
647.940685 SER 2001 (Browse shelf) 1 Available SHTEx,70005,03,AD | SHTEx,70002,03,AD | SHTEx,11720,03,RA | SHTEx,81713,03,RA 5000146626

Includes bibliographical references and index.