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Providing quality service : what every hospitality service provider needs to know / William B. Martin.

by Martin, William B.

Publisher: Upper Saddle River, N.J. : Prentice Hall, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94 MAR] (1).
Quality customer service for front line staff / William B. Martin

by Martin, William B.

Publisher: London : Kogan Page, 1988Availability: Items available for loan: TC External Storage [Call number: 658.812 MAR] (1).