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Service quality [electronic resource] : a global perspective / guest editor, Steve Tax.

by Tax, Steve | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Special issue from the 4th SIG services research conference [electronic resource] : services research - a truly global discipline / guest editors Jochen Wirtz and Shaukat Brah.

by Wirtz, Jochen | Brah, Shaukat | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Gemba kaizen : a commonsense approach to a continuous improvement strategy / Masaaki Imai.

by Imai, Masaaki, 1930-.

Edition: 2nd ed.Publisher: New York, NY : McGraw Hill, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4012 IMA 2012] (1).
Hospitality management / edited by Tom Baum.

by Baum, Tom.

Publisher: Los Angeles : SAGE, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 HOS 2011] (4).
Gemba Kaizen : a commonsense, low-cost approach to management / Masaaki Imai.

by Imai, Masaaki, 1930-.

Edition: Int. ed.Publisher: Boston : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5 IMA] (1).