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		No cover image available Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax. by Tax, Steve \| ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
		No cover image available Service quality [electronic resource] : a global perspective / guest editor, Steve Tax. by Tax, Steve \| ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available

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