Taylor's Library

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Gemba Kaizen : a commonsense, low-cost approach to management / Masaaki Imai.

by Imai, Masaaki, 1930-.

Edition: Int. ed.Publisher: Boston : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5 IMA] (1).
Place hold
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J [(j.a.)].

Edition: 3rd ed., Int. ed.Publisher: Boston, Mass. : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT] (2).
Place hold