Taylor's Library

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Services marketing : an interactive approach / Raymond P. Fisk, Stephen J. Grove, Joby John.

by Fisk, Raymond P | Grove, Stephen J. (Stephen John), 1950- [author.] | John, Joby, 1957-.

Edition: Fourth edition.Publisher: Mason, OH : South-Western, Cengage Learning, [2014]Copyright date: ©2014Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 FIS 2014] (1).
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Activity-Based management : for service industries, goverment entities, and nonprofit organizations / James A. Brimson, John Antos

by Antos, John.

Publisher: New York : Wiley, c1994Availability: Items available for loan: Taylor's Library-TU [Call number: 658.1552 BRI] (1).
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Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render.

by Haksever, Cengiz | Render, Barry.

Publisher: Indianapolis : FT Press, [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5 HAK 2013] (1).
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

by Johnston, Robert, 1953- | Clark, Graham, 1949-.

Edition: 2nd ed.Publisher: Harlow, England ; New York : FT/Prentice Hall, 2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH] (3).
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Empowerment : HR strategies for service excellence / Conrad Lashley.

by Lashley, Conrad.

Publisher: Oxford ; Boston : Butterworth/Heinemann, 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.3 LAS] (1).
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Service management and operations / Cengiz Haksever ... [et al.]

by Haksever, Cengiz.

Edition: 2nd ed.Publisher: Upper Saddle River, NJ : Prentice Hall, c2000Availability: Items available for loan: Taylor's Library-TU [Call number: 658.21 SER] (1).
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Services management : an integrated approach/ edited by Bart Van Looy , Paul Gemmel, Roland Van Dierdonck

Edition: 2nd ed.Publisher: Harlow, England : Pearson, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.9 SER] (1).
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Yield management : strategies for the service industries / edited by Anthony Ingold, Una McMahon-Beattie, Ian Yeoman.

by Ingold, Anthony | McMahon-Beattie, Una | Yeoman, Ian.

Edition: 2nd ed.Publisher: London : Continuum : South-Western/Cengage Learning, 2000Other title: Yield management : strategies for the service industries.Availability: Items available for loan: Taylor's Library-TU [Call number: 658 YIE 2000] (2).
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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 5th ed., Int. ed.Publisher: Boston, Mass. : McGraw-Hill/Irwin, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT] (2).
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Service is front stage : positioning services for value advantage / by James Teboul.

by Teboul, James, 1940-.

Publisher: Hampshire [England] : Palgrave Macmillan : Insead Business Press, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 TEB] (1).
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Service management : operations, strategy, information technology.

by Bordoloi, Sanjeev [author.] | Fitzsimmons, James A [author.] | Fitzsimmons, Mona J [author.].

Edition: Ninth edition / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons.International student edition.Publisher: New York, NY : McGraw-Hill Education, [2019]Copyright date: ©2019Availability: Items available for loan: Taylor's Library-TU [Call number: 658 BOR 2019] (1).
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Understanding services management : integrating marketing, organisational behaviour, operations and human resource management / edited by William J. Glynn and James G. Barnes.

by Glynn, William J | Barnes, James G.

Publisher: New Dehli, India : Prentice-Hall of India, 1995 2007Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4068 UND] (1).
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Gemba kaizen : a commonsense approach to a continuous improvement strategy / Masaaki Imai.

by Imai, Masaaki, 1930-.

Edition: 2nd ed.Publisher: New York, NY : McGraw Hill, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4012 IMA 2012] (1).
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 6th ed. (Int. ed.)Publisher: New York : McGraw-Hill/Irwin, c2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2008] (2).
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Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins.

by Hollins, Bill | Shinkins, Sadie.

Publisher: London : SAGE, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4034 HOL 2006] (1).
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 7th ed.Publisher: New York, NY : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2011] (2).
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Design at your service : how to improve your business with the help of a designer / Xènia Viladàs.

by Viladàs, Xènia.

Publisher: Barcelona : Index Books, c2011Other title: How to improve your business with the help of a designer.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5752 VIL 2011] (1).
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Services marketing : concepts, strategies and cases / K. Douglas Hoffman ... [et al.].

by Hoffman, Douglas K.

Edition: Asia-Pacific ed.Publisher: South Melbourne, Vic. : Cengage Learning, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 SER 2010] (1).
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