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		Service operations management : improving service delivery / Robert Johnston and Graham Clark. by Johnston, Robert, 1953- \| Clark, Graham, 1949-. Edition: 3rd ed.Publisher: Harlow, England : Financial Times/Prentice Hall, 2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658 JOH 2008] (1). Place hold
		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A \| Fitzsimmons, Mona J. Edition: 7th ed.Publisher: New York, NY : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2011] (2). Place hold
		Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- \| Clark, Graham, 1949- \| Shulver, Michael. Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3). Place hold

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